The definition of customer service states that it is the assistance and advice provided by a company to those people who buy or use its products or services. This is no different for the early years sector.
This course will look at what good customer service is and how you can embed it into your everyday practice.
The learning objectives for this course are as follows:
This course ensures your practice is in line with the requirements of the Childcare Act 2006 (the Act), as amended by the Children and Families Act 2014. It will also support your continuous professional development and enable you to keep well informed and up-to-date with current practice.
Should you wish to discuss your training needs based on the children in your care, please call 0800 774 787.
This course has been sent to you via an insta-link. To access additional free training please click on the link below to be directed to your dedicated website to sign up for free.